Effective Office Administration

Breathe, Think, Speak!

Office Administrators may think that they are insignificant because of the way some people treat them in the office, they should always consider this… Someone longs to come to the office to hear your soothing voice. Someone drinks coffee from the favorite cup that you gave them. Someone heard a song that reminded them of you. Someone read the book that you recommended and it made a change in their life. Someone blessed you after you assisted them. Someone loves themselves a little bit more because you gave them a compliment. Someone smiled after a hard day’s work when they remembered your joke. Never, ever think that you have no influence whatsoever. Your trace, your impact, which you leave behind with every good deed, can never be erased! ~ Author Unknown. So, it is time for your to learn more and scale up.

Course Outline

  • 1

    Intro: Effective Office Administration

  • 2

    Personal Effectiveness

    • 2.1. Video: What is personal effectiveness?

    • 2.2. Video: Definition of personal effectiveness

    • 2.3. Worksheet: Resources at your disposal

    • 2.4. Worksheet: Diagram that represents personal effectiveness

    • 2.5. Video: My diagram of personal effectiveness

    • 2.6. Video: Intro - Personal SWOT Analysis

    • 2.7. Worksheet: Personal SWOT Analysis

    • 2.8. Worksheet: 7 Principles for increasing your personal effectiveness

    • 2.9. Video: Solution - 7 Principles for increasing your personal effectiveness

    • 2.10. Summary - Personal Effectiveness

    • 2.11. Quiz: Personal Effectiveness

  • 3

    Challenges faced by Administrative Staff

    • 3.1. Worksheet: Challenges faced by administrative staff

    • 3.2. Solution: Challenges faced by Admin Staff

    • 3.3. Audio: Ridiculous things admin staff deal with

    • 3.4. Video: How your habits influence your success

    • 3.5. Video: Summary - Which zone are you?

  • 4

    Office Administration in Practice - Communication

    • 4.1. Audio: Intro - Behaviour and Communication

    • 4.2. Video: Animals and behaviour exercise

    • 4.3. Video: Own your behaviour master your communication

    • 4.4. Worksheet: 5 Chairs - 5 Choices

    • 4.5. Quiz: Office admin in practice - Communication

  • 5

    Prioritization

    • 5.1. Video: Are you a busy or productive person?

    • 5.2. Solution: Busy or productive person

    • 5.3. Worksheet: Prioritization - Time flies

    • 5.4. Video: Solution: Prioritization - Time flies

    • 5.5. Worksheet: What results do you get in each quadrant?

    • 5.6. Solution: Results of working in each quadrant

    • 5.7. Worksheet PPT: Your 10 top desk management tips

    • 5.8. Solution: Top 10 desk management tips

    • 5.9. Summary: Prioritization Timesavers

  • 6

    Delegation

    • 6.1. Worksheet: Delegation Trivia

    • 6.2. Solution: Delegation trivia

    • 6.3. Audio: Intro to delegation

    • 6.4. Principles of delegation

    • 6.5. Differences between authority and responsibility

    • 6.6. Solution: Difference between authority and responsibility

    • 6.7. Worksheet: Steps to delegation - John's story

    • 6.8. Solution: Steps to delegation - John's story

    • 6.9. Video Worksheet: Fear of delegation - Jayden's story

    • 6.10. Video: Solution - Fear of delegation Jayden's story

    • 6.11. Video: Summary - Delegation
  • 7

    Problem Solving

    • 7.1. Video: Intro - Problem solving

    • 7.2. Worksheet: Annette's case study

    • 7.3. Problem Solving skills Annette should possess

    • 7.4. Video: Problem Solving techniques

    • 7.5. Video - Bonus: Fish bone technique

    • 7.6. Worksheet: Problem Solving trivia

    • 7.7. Solution: Problem Solving trivia

    • 7.8. Worksheet: Problems, problems, problems in practice

    • 7.9. Worksheet: Common pitfalls to problem solving

    • 7.10. Solution: Common pitfalls to problem solving

    • 7.11. Socratic questioning

    • 7.12. Summary - Problem Solving Skills

  • 8

    Decision Making

    • 8.1. Different decision makers - Trivia

    • 8.2. Solution: Different decision makers - Trivia

    • 8.3. Quiz: Decision making process

    • 8.4. Video: Intro to decision making

    • 8.5. Short stories on the fear of decision making

    • 8.6. Solution - Short stories on fear of decision making

    • 8.7. Worksheet: Countering indecision

    • 8.8. Solution - Countering indecision

    • 8.9. Video: How to make good decisions

    • 8.10. Reflection: Making good decisions

  • 9

    End of the Journey

    • 9.1. Video: End of the journey

    • 9.2. Survey: Feedback Form

Pricing

Trainer

Soft Skills Trainer, Coach, Mentor, Encourager

Catherine Shimechero

Catherine has the flair of bringing out the best in people by gently and powerfully encouraging them to have a quest for excellence. This prompts one to examine their current situation and plan a move out of their comfort zone. People are inspired to want more for themselves which results in creating a difference in their lives. The only thing she requires you to carry along to the course is a smile and a positive attitude.